![]() Sign in to the App Store and iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV Open iTunes and sign in with the Apple ID account and password that you just verified. Once you have verified everything is updated, click Done and log out of the Apple ID website. You may need to enter the card expiration date and CVV code again. Check to make sure the billing address matches what you have on your bank statement. Launch Safari and sign in to your Apple ID account with the password that is working on your iPhone.Ĭheck the billing details for your account. If you are currently signed in, sign out of the iTunes Store on your Mac and restart your computer to refresh it. What version of iTunes do you have on your Mac? Click the link below to update to the most recent version of iTunes. Are you being prompted to sign in to the iTunes Store after attempting a purchase? Since you are able to sign in to your Apple ID on your iPhone, I would take a look at the iTunes software and billing/account details initially. I uderstand you are having trouble signing into iTunes on your Mac. I don't understand why the IOS version would matter for device licenses? The device was on 12.2 before the update so not a big difference.Welcome to the Apple Support Communities! I could understand the message appearing if there was a pending app waiting to be installed which wasn't scoped via device licenses.Įdit: I updated the test iPad to 12.3.1 (currently the latest IOS) and it seems to have resolved the issue. It's odd the message appears after an app has finished installing from Self Service. All our apps in the app catalogue have licenses spare so can't see it being a license issue. We've been deploying self service via the app catalogue for a couple years now so I don't think this is the issue. You can click cancel and use the app but it's frustrating for the user to do this withe every app they install from self service. The following week we started students and now everyone keeps getting asked to sign into their Apple ID after each app installation from Self Service. We started off with staff which went fine. We're having to swap out a lot of iPads due to the lease ending. Suddenly started getting this issue after deploying iPads and apps for several years. This post made me feel better about what I did. ![]() It is like the two work together to make the issue of signing into itunes go away. Catch is its not the self service app from the 'Mobile Device Apps' page, but the one from the settings pages. I have wiped the device several times now and the self service app installs. ![]() Then went back to the iOS self service in settings and changed the install method to automatically. Added the app to the 'Mobile Device Apps' after getting several licenses from VPP for the Jamf Self Service App using the directions from the manual method. Update: Was able to get it to install again and again. Although the pop up did go away about needing to log into an itunes account. However since wiping that device I have yet to get self service to reinstall again like I did the first time. I did get self service to install once using the manual method her. Either of you get this figured out? My issue also crept up after a migration to the cloud. ![]()
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